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Toni Y. Richardson

Dec. 17, 2007

Toni Y. Richardson
6253 Lakeview Trail Apt. 203
Memphis, TN 38115
Phone: 901-216-3088
EMAIL: toni_b_00@yahoo.com


Objective
To obtain a professional position that will utilize my acquired knowledge, education and interpersonal skills obtained in pursuit of my degree in Sports and Leisure Studies with a concentration in Sports Management.

Experience
Regional Adjustment Bureau
August 2006-Present | Memphis, TN
Collector/Customer Service Representative

  • Collect on past due accounts for various clients represented by company
  • Successfully handling high call volumes daily
  • Efficiently processing payments via computer based systems
  • Providing exceptional customer service
  • Working comfortably within a high energy and rapid pace atmosphere
  • Providing customers with entailed knowledge of obtaining personal loans
  • Offering customers with options to repay past due balances
  • Keeping log of various client goals and payments on a monthly basis

    AAA Fast Cash and Title Loans
    April 2004-August 2006 | Memphis, TN
    Assistant Manager/Loan Processor
  • Approved and processed personal loans
  • Orientated customers on how to obtain various types of loans offered by company
  • Kept records of various loans and payoff
  • Assisted with the marketing of the company via phones and on-site locations
  • Input customer information into company database
  • Applied loan payments
  • Successfully managed and orientated employees on process loans
  • Managed store on daily basis

    University of Memphis Athletic Marketing
    November 2003-December 2005 | Memphis, TN
    Marketing Assistant
  • Oversaw all of the marketing and promotions efforts for men's and women's soccer
  • Assisted with the coordination of in-game performance by the pom squad, cheerleaders and various dance teams
  • Aided marketing director with the distribution of marketing and promotional materials via mail and also by phone
  • Supervised contestants on and off the field/court during games
  • Served as distributor of promotional items before, during and after games
  • Ensured participants in game day promotions clearly understand rules and follow regulation during contest

    Pinnacle Airlines
    July 2003-November 2003 | Memphis, TN
    Gate Service Agent (GSA)
  • Uploaded and unloaded aircraft cargo
  • Supplied aircraft with necessary condiments for upcoming flights

    United Housing
    August 2002-November 2002 | Memphis, TN
    Homebuyer Assistant
  • Answered telephone and confirm appointment while maintaining a professional environment.
  • Administered client paperwork; organized documents for filing and typing; run errands.

    Neely's Barbequ
    December 2001-July 2003 | Memphis, TN
    Server/Assistant Manager
  • Demonstrated exceptional customer service within the dining area.
  • Performed daily cash operations ensuring accurate and honest transactions at front counter.
  • Managed and assisted numerous employees on daily basis

    Education
    University of Memphis
    August 2000-December 2005 | Memphis, TN
  • B.S. Degree in Education with concentration in Sports Management

    Skills
    Computer Skills; MSWord; MSEXCEL; ACCESS, PowerPoint; WORKS Product Scanner; Image Scanner

     

     

    • Location
    Cleveland, OH
     
    Founded
    1966
     
    Colors
    Black and Gold
     
    President
    Joan Cronan
    Women's Director of Athletics
    University of Tennessee
     
    Executive Director
    Mike Cleary
    President
    Joan Cronan
    Director of Women's Athletics
    University of Tennessee
     
    1st Vice President
    Randy Spetman
    Director of Athletics
    Florida State University
     
    2nd Vice President
    Dave Roach
    Director of Athletics
    Colgate University
     
    3rd Vice President
    Dan Guerrero
    Director of Athletics
    UCLA
     
    Secretary
    David Stair
    Director of Athletics
    Evangel University