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NACDA's Resume Bank

Jonathan R. Morgan

Dec. 5, 2007 


Jonathan R. Morgan

135 Jewell Street - Apartment #3

Garfield, New Jersey 07026

908-616-3858

unx678@yahoo.com



Objective	


To obtain a challenging position in box office administration that focuses on the operations side of the ticket sales process as well as customer service and account management.


Business Experience	


Newark Bears Professional Baseball Club

9/05-Present

Ticket Operations Manager



  • Implement ticket operation procedures to ensure accurate ticket allocation, tracking, and seamless transitions during the account management stages 
  • Exceeded individual budgeted sales goal by 11% during the 2007 season by way of selling company outings and season ticket plans 
  • Manage box office on game days and see to it that all customer questions are answered and any discrepancies are resolved 
  • Balance cash drawers, manage company safe bank, and produce ticket allocation/redemption report on game days 
  • Organize all ticket sales contracts using a detailed filing system, track account receivables, and oversee any changes to ticket sales agreements 
  • Print and mail tickets for all ticket plan, group outing, and sponsorship agreements associated with the team 
  • Primary contact to multiple departments, including accounting, corporate sponsorship, ticket sales, and concessions with regards to ticket finances, ticket agreements, and premium area menu selections from clients 
  • Prepare all daily and weekly ticket sales reports, track all new business and renewal accounts, and identify sales trends

    
Atlantic City Surf Professional Baseball Club	  
    
7/05 - 9/05
    
Intern

    

  • Participated in community relations events and in game promotions to promote the organization 
  • Worked closely with the head groundskeeper to help maintain the playing field 
  • Fielded incoming calls for all ticket orders and related ticket inquiries 
  • Sold tickets during all home games and organized daily bank deposits

    
West Chester University, Sports Information Office
    
3/03 - 5/04
    
Assistant	
    

    

  • Served as the color commentator and play-by-play announcer for 1520 WCHE during the basketball and baseball seasons 
  • Wrote basketball press releases and game wrap-ups 
  • Composed player biographies, updated statistics, and selected pictures for athletic brochures and media guides 
  • Maintained the Athletic Department's web page with current scores,schedules, rosters, and statistics

    
Education	

    
West Chester University of Pennsylvania
    
Bachelor of Arts in Communication Studies, 2004
    

    
Activities 

    
National Sports Marketing Network
    
Member, NYC Chapter
    

    
2005 Division I Women's Basketball Championship 
    
Media Relations Volunteer - Philadelphia Regional	
    
The Philadelphia Sports Hall of Fame Volunteer -2003 and 2004 Induction Ceremonies
    

    
The Association for Women and Men in Communications Member, 2002-2004

    
Computer Skills

    
Venue 1 Ticket Manager, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

    
References

    
Available upon request

      


    

    

    


     
    

    

     
    		



    


    



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				Location
    
Cleveland, OH

     
    

Founded
    
1966

     
    

Colors
    
Black and Gold

     
    

President
    
Joan Cronan
    
Women's Director of Athletics
    
University of Tennessee
     
    

Executive Director
    
Mike Cleary
				
					
    
				
					
    
					
    
						
				President
    
Joan Cronan
    
Director of Women's Athletics
    
University of Tennessee
    

     
    

1st Vice President
    
Randy Spetman
    
Director of Athletics
    
Florida State University
    

     
    

2nd Vice President
    
Dave Roach
    
Director of Athletics
    
Colgate University
    

     
    

3rd Vice President
    
Dan Guerrero
    
Director of Athletics
    
UCLA
    

     
    

Secretary
    
David Stair
    
Director of Athletics
    
Evangel University