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NACDA's Resume Bank

Christopher Apenbrink

May 13, 2008 


Christopher Apenbrink 

1822 N. Perkins Rd.

Apt 1114C

Stillwater, OK

909-520-5196

apenbrinkc@yahoo.com



Professional Experience:


  • Oklahoma State University Athletics Stillwater, OK 9/07 - Present

  • Ticket Office Intern-

      
	-Box Office
      
		-Sales of all ticketed sports within the athletic department
      
		-Face to face customer service
      
			-Answering ticketing questions and resolving complaints
      
			
    
			
      
	-Phone Center
      
		-Sales of ticketed sports
      
		-Customer service
      
			-Answering ticketing questions and resolving complaints
      
			
    
			
      
		-Management of student workers
      
			-Managing phone center when phone center manager was away
      
			-Answering questions student workers may have in helping their customers
      
			-Resolving complaints and any issues student workers can't handle
      
			
    
			
      
	-Financial
      
		-Preparing and delivering daily deposit
      
		-Balancing end of day financials of cash, checks and credit sales
      
		
    
		
      
	-Game Day operations
      
		-Ticket office duties as assigned by management (will call, sales, phone, player lists, etc)
      
		-Supervising of non revenue generating sport events
      
			-Management of game day workers
      
			-Handling any ticket issues that arise at event
      
			-Balancing financials after event
      
			
    

  • Inland Empire 66ers - Elmore Sports Group San Bernardino, CA 1/06 - 12/06
    
-Account Executive / Stadium Operations- Group, Season Ticket and Corporate Sales -$9,000 in sales for 2007before departure; $26,000 in sales for 2006 season- Goal was $25,000 -Ticket operations -Customer service of group, season and corporate accounts
    

      
	-pre, during and post season
      
	-Printing and in person delivery of tickets to group leaders and season ticket holders
      
	-Service of phone and window customers
      
	
    
-Managed game day parking lots and nine game day employees
    

  • San Jose Giants - Ripken Baseball San Jose, CA 4/05 - 11/05
-Account Executive- Group Sales and Corporate Season Ticket Sales -2nd highest revenue generated with $19,000 - 1st amongst Account Executives from 4/05 on 
    

      
-Ticket operations
      
	-Customer service of group and corporate season ticket accounts
	-Service of phone and window customers
	
    
-Managed game day employees

    
Business Skills:
    

  • Archtics ticketing software

  • Account based customer service for season, group and individual game tickets

  • Management of student and part-time workers for call center and game days

    
Education:
    

  • University of Oregon, Eugene, OR
-Sports Marketing Concentration - Warsaw Sports Marketing Center -Japanese language Minor  


    

    

    


     
    

    

     
    		



    


    



    • 

					
    

				    		
				
				
					
					
    
					
    
						
				Location
    
Cleveland, OH

     
    

Founded
    
1966

     
    

Colors
    
Black and Gold

     
    

President
    
Joan Cronan
    
Women's Director of Athletics
    
University of Tennessee
     
    

Executive Director
    
Mike Cleary
				
					
    
				
					
    
					
    
						
				President
    
Joan Cronan
    
Director of Women's Athletics
    
University of Tennessee
    

     
    

1st Vice President
    
Randy Spetman
    
Director of Athletics
    
Florida State University
    

     
    

2nd Vice President
    
Dave Roach
    
Director of Athletics
    
Colgate University
    

     
    

3rd Vice President
    
Dan Guerrero
    
Director of Athletics
    
UCLA
    

     
    

Secretary
    
David Stair
    
Director of Athletics
    
Evangel University